Help
Short answers about how the app works. Nothing here is medical guidance.
Contact DoseTide support
For questions, sign-in problems, purchases, or technical help, email DoseTide LLC at larkinjoshuad@gmail.com. You do not need to sign in to request help.
Include your device model, operating system, DoseTide version, what happened, and the steps that led to the problem. Do not send passwords, verification codes, payment details, or health records. Remove private information from any screenshots.
You can also open Account → Support in DoseTide. For privacy requests or help accessing your account, use the email address above.
Purchases and subscriptions
To recover purchased access, sign in to the DoseTide account used for the purchase and open Account → Subscription → Restore purchases. Use the same Apple or Google store account that made the purchase. If the result is unclear, contact support before purchasing again.
Manage or cancel your subscription in your Apple or Google Play subscription settings. Deleting DoseTide or your account does not cancel a subscription.
Help articles
- How reminders work
Reminders are scheduled on your device and re-checked every time you open the app.
- Exact alarms on Android
Android 12 and later may deliver reminders late unless exact alarms are allowed.
- Export your data or delete your account
Delete your DoseTide account in the app, or request deletion by email if you cannot access it. Export is available on every tier.
- Sharing with a partner
Each scope is a separate switch with its consequence spelled out.